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Terms & Conditions

This website is owned and operated by Sew Creative, a shop specialising in patchwork and quilting, tapestry, cross-stitch and crewel products. All the prices on the website are in UK Pounds Sterling. If you want to ask us anything about our terms and conditions or have any comments about our website, please contact us at sales@sewcreativequilts.co.uk

If you send us an e-mail regarding any matter, please include your name and telephone number (and order number if relevant) so that we can respond as quickly as possible.

 

Accuracy of content

Sew Creative has taken every care in the preparation of the content of this website, in particular to ensure that all products have been fairly described and that the prices are correct at the time of publishing. All prices are displayed inclusive of VAT. Packaging may vary from that shown. We have made every effort to ensure that the colours of our products are displayed accurately on the website. However, the colours you see will depend upon the settings of your monitor and therefore may differ from the actual colour of the product.


Return, refund and cancellation policy

Please contact us as soon as possible if any goods you have received from us are not what you ordered or are defective in any way. If we decide that the goods should be returned to us we will refund the postal charges incurred in doing so. This does not affect your statutory rights.

You may return anything within 7 days of receiving the order provided that the goods are unopened and in their original packaging, unwashed and undamaged. We will then refund the cost of the product less postage and any card charges that we have incurred.


Privacy policy

When you shop at our website you provide us with personal information such as name and address, delivery address and telephone number. This will be used to process your order and to inform you of our workshops and products. We will not disclose any of your personal information to other organisations for any purpose.

Your payment card details are never held on our computer. For your security and peace of mind we use Paypal.


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